Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, with packaging, unless there is a manufacturer fault or defect. Your must return the item within 30 days of your purchase.

1. Please email sales@wiltonpets.co.uk to request a refund.

2. Mail your returned item to:

Wilton Pet Centre
95-97 Pound Lane/Bowers Gifford
Basildon,
Essex
SS13 2HN
United Kingdom.

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened.

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Tortoise Returns

If we have delivered a tortoise and you decide that you do not want it and it has to be returned, you will still have to pay the original delivery charge as well as a £35 collection fee.

PLEASE REMEMBER TO CONTACT US IMMEDIATELY IF THERE IS A PROBLEM AND WE CAN 

ADVISE THE NEXT APPROPRIATE STEP

Email: wiltonpets@hotmail.co.uk   Telephone: 01268 726 216   Copyright © 2019 Wilton Pet Centre All Rights Reserved.